Type: Permanent
Location: Reading
Salary: Dependent on experience, plus commission and benefits
We are looking for a Sales Executive with a proven track record of winning new business within Managed IT Services. This is predominantly a new-business role, focused on identifying, developing and winning new clients. You will have experience selling Managed IT Services, ideally including outsourced Service Desk, IT Support, End User Support or related services.
You will build and manage your own qualified pipeline, develop relationships with key decision-makers and own the sales cycle from prospecting and discovery through proposal, negotiation and close. You will take a consultative approach, understand clients’ operational challenges and position Pink Elephant’s services as an extension of their IT operation. Our services include outsourced Service Desk, IT Support and wider operational IT services, supported by our UK operation and 24/7 Service Centre.
After winning and onboarding a new client, you will retain the commercial relationship, develop the account and identify appropriate opportunities for further growth. New-business generation remains the primary focus of the role. You will work closely with our technical, consultancy and service delivery teams to develop suitable solutions, support successful onboarding and build lasting client relationships.
Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our Managed IT Services help clients strengthen their day-to-day IT operations, improve service performance, and connect People, Processes and Technology.
New Business Development
- Win new clients through structured outbound prospecting, targeted campaigns, networking, referrals and partner engagement.
- Build and maintain a personal pipeline of qualified Managed IT Services opportunities sufficient to achieve agreed new-business and revenue targets.
- Research and prioritise UK mid-market and enterprise organisations that fit Pink Elephant’s services.
- Originate opportunities proactively rather than relying mainly on inbound leads or existing accounts.
- Engage senior decision-makers across IT, Operations, Procurement and executive leadership.
- Lead discovery to understand operational challenges, service requirements, commercial priorities and buying criteria.
- Position outsourced Service Desk, IT Support and related Managed IT Services against clients’ needs.
- Develop proposals, presentations and commercial solutions with technical, consultancy and service delivery colleagues.
- Own the sales cycle through qualification, proposal, negotiation and close, then coordinate onboarding and handover to service delivery.
- Maintain clear next steps, accurate CRM records, disciplined follow-up and reliable forecasts.
- Develop technology and channel partner relationships that support new-business opportunities.
Client and Account Development
- Maintain the commercial relationship with clients personally won and onboarded.
- Build lasting relationships with key stakeholders and work with service delivery on a smooth transition into ongoing service.
- Identify suitable upsell and cross-sell opportunities across Managed IT Services, technology, consultancy and education.
- Support retention and account growth while continuing to develop and win new business.
Additional Responsibilities
- Report progress against individual sales targets and provide accurate forecasts.
- Use customer, market and competitor insight to strengthen our positioning and services.
- Represent Pink Elephant at client meetings, industry events and partner engagements.
- Contribute to the development of the Managed IT Services proposition and approach to market.
- Proven track record of personally winning new-logo Managed IT Services business.
- Experience selling outsourced IT services such as Service Desk, IT Support, End User Support, Workplace Services or closely related Managed IT Services.
- At least three years of successful B2B technology or Managed Services sales experience, with clear evidence of meeting or exceeding new-business targets.
- Ability to build a qualified pipeline through proactive prospecting and relationship development.
- Experience managing complex B2B sales cycles from initial contact to commercial negotiation and close.
- Sound commercial judgement, negotiation skills and credibility with senior IT and business stakeholders.
- Ability to turn customer requirements into commercially viable Managed Services proposals.
- Self-motivation, resilience, accountability and consistent new-business activity.
- Strong relationship-management and communication skills, including the ability to develop accounts after onboarding.
Desirable Experience
- Specific experience selling outsourced Service Desk or End User Support services.
- Knowledge of IT Service Management and ITIL principles.
- Existing relationships in relevant UK mid-market or enterprise organisations.
- Relevant commercial experience and a proven sales record are more important than formal academic qualifications.
This is an exciting and fulfilling role where your skills and experience will be fully utilised. Please apply today if you feel you meet the criteria.
If you would like to apply to this role, please send your CV and Covering Letter stating the job reference to
[email protected] ATTN: Kia Peters. For questions, please feel free to call: +44 (0)118 324 0620.