Client Lead

Who are we looking for? We are looking for an experienced Security Operations professional with strong knowledge the Microsoft Security stack, who enjoys the pace of managed security services and can collaborate with customers and their suppliers to lead and evolve Security Operations capabilities. Ideally you will have at least 4 years’ experience working within Cyber Security, both within a Security Operations Centre and elsewhere within the wider operational sphere. Demonstrable experience with both customer and stakeholder management is a must, coupled with a versatility of thought and the ability to adapt to the ever-changing requirements of this role. What you’ll be doing This role will look to see the successful candidate fully manage the technical relationship between a customer and their managed security service provided by Bridewell. Taking on ownership for technical queries, escalations, projects and improvements as well as continuously maintain and grow the service offered to our customers, the successful candidate will marry a deeply technical knowledge, with a people-focused vision. This role is unique in its function and is designed to highly integrate with all other Bridewell Managed Security Service functions to promote cross team collaboration, thought leadership and continue to demonstrate expertise to our customers. Requirements - Diagnose and solve critical customer security problems including but not limited to Incidents and Project blockers - Support complex threat hunts tailored to intelligence-led threats - Quality Assure all items related to your customer provided by our service - Provide oversight of all major incidents and RCAs - Drive high quality automation focused on decreasing incident dwell time and manual analyst activities - Design and drive content development strategies and internal projects focused on innovating the service offering - Provide technical oversight of all customer onboarding technical documentation Benefits What’s in it for you? Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients.  Our story to-date has been phenomenal, but success doesn’t end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following: - 25 Days Holiday - Plus buy and sell options and increasing for long service - Flexible Working (around core office hours)    - Employee Shareholder Scheme and Performance Reward Model - Private Healthcare (Bupa)  - Company Pension    - Personal Day & Birthday Off - After 1 year of service    - Family Leave - After 1 year of service   - Enhanced Maternity based on length of service    - Access to a Training Budget    - Life Assurance    - Electric Vehicle Scheme - Cycle to Work Scheme    About Bridewell One of the most exciting prospects in the UK Cyber Security sector today, Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly One Team.   Along with our focus on our people, we also have a big focus on sustainability and recognise the role we play in the fight against climate change. Today, Bridewell is proud to be a carbon negative business. Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion. Note: To be eligible for this job you must either hold SC or be eligible and willing to go through security clearance.   Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.