Clinical Team Administrator / Receptionist

Clinical Team Administrator/Receptionist The closing date is 04 October 2026 Apply for this job Job summary We are looking to recruit a full time (37.5 hours) Clinical Team Administrator /Receptionist to join the North Durham Early Intervention in Psychosis Team based in Chester Le Street, Durham on a permanent basis. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Main duties of the job The reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, ordering responsibilities, supporting with post/deliveries responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills. This is a fantastic opportunity to join a friendly and supportive service. Previous Reception / Clerical experience and customer service is essential BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration. Key skills/functional skills in literacy and numeracy Level 2 OR OLevel (Grade C and above/New GCSE in Maths and English (Grade4 to 9) are an essential requirement to be fully competent in the role. About us In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each other's contributions and wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/ personal development opportunities. Details Date posted 18 September 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 a year per annum Contract Permanent Working pattern Full-time Reference number 346-DDA-136-26-A Job locations Chester Le Street Health Centre Newcastle Road Chester Le Street, Durham DH3 3UR United Kingdom Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible. Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible. Person Specification Qualifications Essential - BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration. - Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Experience Essential - Data inputting experience. - Experience of general office duties. - Customer service experience. Knowledge Essential - Working knowledge of Microsoft Office applications (Word, Excel and Outlook). - Understanding of confidentiality and how to maintain this. - Knowledge of office systems and processes. - Knowledge of receiving visitors/telephone callers and taking accurate messages. Person Specification Qualifications Essential - BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration. - Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Experience Essential - Data inputting experience. - Experience of general office duties. - Customer service experience. Knowledge Essential - Working knowledge of Microsoft Office applications (Word, Excel and Outlook). - Understanding of confidentiality and how to maintain this. - Knowledge of office systems and processes. - Knowledge of receiving visitors/telephone callers and taking accurate messages. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all...