Student Recruitment Quality Officer

Department: Student Recruitment Location: Greenford - UB6 0HE (On-Site) Type of Contract: Permanent / Full Time Salary: £27,500 Our Vision : Changing Lives through Education The Role: If you are passionate about delivering high-quality student experiences, driven by continuous improvement, and committed to maintaining excellence in recruitment and admissions processes, this is your opportunity to make a meaningful impact! We are seeking a dynamic and motivated Student Recruitment Quality Officer. The Student Recruitment Department plays a key role in the growth and success of GBS by guiding our prospective students from interest to enrolment, ensuring they have the information, support and encouragement they need to take their next step in higher education. This role is not eligible for visa sponsorship! What the role involves: - Ensured student recruitment and admissions processes complied with institutional policies and regulatory requirements. - Monitored the quality and effectiveness of recruitment activities to support enrolment targets. - Analysed recruitment data and prepared reports on application, conversion, and enrolment trends. - Conducted quality checks and audits to maintain accuracy and service standards. - Identified and implemented process improvements to enhance operational efficiency. - Supported the delivery of an excellent applicant experience throughout the recruitment journey. - Collaborated with admissions, academic, and recruitment teams to maintain best practices. - Maintained accurate records and documentation in line with data protection requirements. About You: - Quality Assurance Knowledge: Ability to monitor and evaluate student recruitment and admissions processes to ensure compliance with quality standards, policies, and regulatory requirements. - Attention to Detail: Strong attention to detail when reviewing applications, records, reports, and recruitment activities to maintain accuracy and consistency. - Communication Skills: Ability to communicate effectively with prospective students, recruitment teams, admissions staff, and external stakeholders through various channels. - Customer Service Skills: Committed to delivering a high standard of service by responding professionally and efficiently to enquiries, concerns, and quality-related issues. - Analytical Skills: Ability to interpret recruitment and admissions data, identify trends, and make recommendations to improve performance and quality outcomes. - Problem-Solving Skills: Proactively identify process inefficiencies, risks, or compliance issues and implement effective solutions. - Time Management: Efficiently manage multiple priorities, audits, reporting requirements, and quality improvement initiatives within deadlines. - Knowledge of Admissions and Recruitment Processes: Understanding of student recruitment, admissions procedures, quality assurance frameworks, and relevant regulatory requirements within higher education. - Data Management Skills: Experience maintaining accurate records, producing reports, and ensuring compliance with data protection and confidentiality requirements. - Stakeholder Collaboration: Ability to work effectively with cross-functional teams to support recruitment objectives and maintain high-quality standards across the student journey. What we offer: - 25 days annual leave, plus 8 public holidays - 1-day extra leave per year of service, up to a maximum of 5 days - Workplace pension scheme - Tuition reimbursement for career development courses - Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more - Perks@Work discounts platform, wellbeing centre and much more - Reward and recognition programme - £500 award employee referral scheme - Discretionary annual performance bonus “GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.